Pod Team Leader
Purpose:
To manage the Telesales Openers in your specific Sales Pod. To actively identify relevant key account activity within day-to-day sales interactions and to convert telesales activity into sales to achieve the Pod’s annual sales targets.
Key outputs:
• Management of the Pod Telesales Business Openers team to support performance and maximise revenue opportunities.
• Conversion of sales opportunities resulting from ‘opener’ activity in conjunction with line manager
• Promotion and sales of Skill Boosters e-learning, video and trainer-led products to existing and new customers
• Achievement of budgeted sales targets
• Efficient use of database with responsibility for the quality of data entry inputs and database use to prescribed company standards
• Monitoring of KPI's for Telesales Business Openers and maximization of sales opportunities through effective use of the Sales database.
• In coordination with line manager or General Manager, recruit and training new Telesales Business Openers as required.
• Generation of standard company sales reports
• Support and liaison with Reseller Manager
• Effective utilization of all direct marketing and other marketing activity to maximize business and sales opportunities arising as a result of such activity
Key competencies:
• Ability to manage a team of people to maximise team performance and achieve budget expectations
• Adaptable with an ability to prioritise around changing demands
• Strong commercial orientation
• Proactive and positive can-do mentality
• High level of team motivation
• Influential verbal communicator with a dynamic telephone manner
• Consummate negotiator
• Accurate and precise written communicator
• Numerate and comfortable working with figures
• Above average IT literacy and competency in all Microsoft Office products
Qualification and experience:
• A levels or equivalent
• Prior experience working either in a Call Centre or Telesales environment.
• Proven sales record in managing and achieving sales targets
• Prior experience of managing people either at Team Leader or similar level
• Similar proven sales, business development management through a team.
• Ability to use Microsoft Word, Excel and other office products (database) is essential. Ability should be intermediate level or above.
Please forward your CV and cover letter to: hrnews@bdpmedia.com
Need a bespoke training video, e-learning resource or trainer-led course? Contact the Skill Boosters Team for more details:
T: +44 (0)20 7357 6444
skillboosters@bdpmedia.com
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