Disability Confident: Working with disabled customers and colleagues
Do your staff unwittingly drive away disabled customers? Do your managers assume job candidates with disabilities cannot do a job well? If you haven’t put disability training in place you could be breaking the law and losing competitive edge. Our range of Disability Confident learning materials, formulated in conjunction with the Employers’ Forum on Disability, will give your managers and staff the knowledge and skills they need to harness the talents of disabled colleagues and the spending power of disabled customers
Move beyond disability awareness and become more confident
Disability is not just about wheelchairs and ramps, neither is it about putting up with second best. This powerful resource dispels the myths and details the practical steps you and your people need to take in order to give excellent service to disabled customers and avoid costly and damaging discrimination against colleagues who are disabled.
Your managers and staff will learn to:
- recognise the strengths and abilities of disabled colleagues
- work and communicate with disabled people
- make legally required reasonable adjustments for staff and customers
- behave appropriately to avoid unlawful bullying or harassment
The latest provisions of the Disability Discrimination Act 1995 (DDA) have reinforced the need for all organisations, large and small, to ensure that they are meeting their obligations to customers and employees. Disability Confident is a benchmark training resource featuring disabled people in a range of typical customer and colleague scenarios developed in conjunction with disabled people.
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“It’s the best learning resource I’ve seen in my career and should be held up as an example of excellent instructional design.”
Training Journal
For pricing options or
special offers please
contact us:
skillboosters@bdpmedia.com
t: +44 (0)20 7357 6444
'This e-learning toolkit is a real gem. I think everyone could learn something from it.'
Tracy Walters
Head of Diversity
Brent Council
