Assert Yourself: How to communicate effectively
Why do work relationships break down? How can you get teams to communicate and collaborate effectively? What causes bullying? Only when people learn to value their own rights and the rights of others do they begin to work peaceably and productively together. This engaging learning experience will teach your staff how to have a positive influence on colleagues and customers, by expressing themselves in a direct and coherent manner that is respectful of others.
Employees have hundreds of interactions with other people each working day
Encouraging key staff to undertake this training will open their eyes to others’ points of view, enable them to express themselves calmly, and focus on the task in hand.
Your managers will learn to:
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follow the six steps to assertiveness
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avoid aggressive passive and manipulative behaviour
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disagree without being disagreeable
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give and receive positive feedback
Click here for more detailed course information
Delivery format
Contact us for your free-trial CD-ROM
Contact us for pricing options and special offers:
e: skillboosters@bdpmedia.com
t: +44 (0)20 7357 6444
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“I have just completed the Assert Yourself course…it is excellent value and I would definitely recommend it to anyone.”
Peter Hornsby
E-Learning Manager, Qinetiq
For pricing options or
special offers please
contact us:
skillboosters@bdpmedia.com
t:+44 (0)20 7357 6444
'A great resource that reinforced my learning in an interactive and fun way.'
Jodie Stevenson
Dixons Group PLC
Clients include:
Audit Commission
Higher Education institutions
Kier Group
National Express
Wella